Privacy policy
Pelage respects the privacy of its website visitors, in particular their rights regarding the automatic processing of personal data. We have formulated and implemented a policy of complete transparency with our customers regarding the processing of personal data, its purpose(s), and the possibilities to exercise your legal rights in the best possible way.
If you require additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl
Until you accept the use of cookies and other tracking devices, we will not place any non-anonymised analytical cookies and/or tracking cookies on your device.
The current version of this privacy policy is the only version that applies while visiting our website, until a new version replaces it.
Article 1 — Definitions
Website: www.pelagecare.com
Controller: Pelage, established in the Netherlands. Contact: hello@pelagecare.com
KvK 99412411
VAT NL00538504
Article 2 — Access to the website
Access to and use of the website are strictly personal. You will refrain from using the data and information on this website for your own commercial, political or advertising purposes, as well as for any commercial offers, including unsolicited electronic communications.
Article 3 — Website content
All brands, images, texts, illustrations, video, sounds and technical applications used on this website are protected by intellectual property laws. Any reproduction, use or modification, by any means, without prior written permission of Pelage, is strictly prohibited.
Article 4 — Management of the website
For the purpose of proper management, Pelage may at any time suspend or restrict access to the website for a particular category of visitors, remove information that disrupts the functioning of the website or conflicts with applicable law, or make the website temporarily unavailable to perform updates.
Article 5 — Responsibilities
Pelage is not liable for any failure or interruption in the functioning of the website. You are responsible for the way you connect to our website and for protecting your equipment and data against risks such as virus attacks.
Article 6 — Collection of personal data
Your personal data is collected by Pelage for the purpose of maintaining a commercial relationship with you and processing your orders. Personal data means any information relating to an identified or identifiable natural person.
We collect the following data: name, email address, shipping and billing address, payment information (processed securely via Shopify Payments), and order history.
Your data is processed on the legal basis of contract performance (Article 6(1)(b) GDPR) and, where applicable, your consent (Article 6(1)(a) GDPR).
Article 7 — Your rights
Pursuant to the GDPR, you have the right to access, rectify, erase, and restrict the processing of your personal data, as well as the right to object to processing and the right to data portability.
You can exercise these rights by contacting us at hello@pelagecare.com. We will respond within one month of receiving your request. This period may be extended by two months where necessary.
Article 8 — Data retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention periods.
Article 9 — Cookies
A cookie is a small text file placed on your device when you visit our website. We use the following cookies:
Functional cookies: necessary for the website to function correctly, including session and login information.
Anonymised analytical cookies: to understand how visitors use our website, in order to improve our content and services. These cookies do not identify you personally.
Your consent for non-essential cookies is valid for a period of thirteen months. For more information on managing cookies, visit: https://autoriteitpersoonsgegevens.nl
Article 10 — Commercial communications
You may receive commercial communications from Pelage if you have subscribed to our newsletter or made a purchase. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@pelagecare.com. Your data will not be shared with third parties for commercial purposes.
Article 11 — Applicable law
This privacy policy is governed by Dutch law. Any disputes arising from this policy fall under the jurisdiction of the competent court in the Netherlands.
Article 12 — Contact
For questions regarding this privacy policy, please contact us at hello@pelagecare.com.
This privacy policy applies from 15th of June 2026 until further notice.