Frequently asked questions
Order
the pelage bath kit includes an oat shampoo, a conditioner, a bamboo viscose towel, a grooming apron, an organic cotton storage pouch, and access to our video grooming course. everything you need for a calm, complete bath routine.
yes, each product is also available individually in our shop.
yes. once your order is on its way, you'll receive tracking updates directly by email.
shipping
- netherlands: 1–2 working days
- belgium & france: 2–4 working days
- germany, luxembourg & austria: 3–5 working days
yes free shipping applies from €50 for NL, BE, and FR orders.
products
our shampoo and conditioner are formulated for sensitive skin and are suitable for most dogs. if your dog has specific skin conditions or allergies, we recommend consulting your vet before use.
our cosmetics are formulated in Latvia by specialists in gentle dog care. our textiles are crafted in France. everything is made in Europe.
the video course
once your order is confirmed, you'll receive a card with a qr code to scan with your phone which will direct you to the course in your package.
not at all. it's designed for everyday dog owners who want to feel more confident grooming at home.
returns
you have 14 days from delivery to request a return. items must be unopened and unused. for full details, see our returns & refunds page.
contact us immediately at hello@pelagecare.com with your order number and a photo.
reach out at hello@pelagecare.com