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Frequently asked questions

Order

what's included in the bath kit?

the pelage bath kit includes an oat shampoo, a conditioner, a bamboo viscose towel, a grooming apron, an organic cotton storage pouch, and access to our video grooming course. everything you need for a calm, complete bath routine.

can I buy the products separately?

yes, each product is also available individually in our shop.

can I track my order?

yes. once your order is on its way, you'll receive tracking updates directly by email.

shipping

how long does delivery take?
  • netherlands: 1–2 working days
  • belgium & france: 2–4 working days
  • germany, luxembourg & austria: 3–5 working days
do you offer free shipping?

yes free shipping applies from €50 for NL, BE, and FR orders.

products

are your products suitable for all dogs?

our shampoo and conditioner are formulated for sensitive skin and are suitable for most dogs. if your dog has specific skin conditions or allergies, we recommend consulting your vet before use.

where are your products made?

our cosmetics are formulated in Latvia by specialists in gentle dog care. our textiles are crafted in France. everything is made in Europe.

the video course

how do I access the video grooming course?

once your order is confirmed, you'll receive a card with a qr code to scan with your phone which will direct you to the course in your package.

do I need any experience to follow the course?

not at all. it's designed for everyday dog owners who want to feel more confident grooming at home.

returns

what is your return policy?

you have 14 days from delivery to request a return. items must be unopened and unused. for full details, see our returns & refunds page.

what if my order arrives damaged?

contact us immediately at hello@pelagecare.com with your order number and a photo.

still have a question?

reach out at hello@pelagecare.com